病人宣传 & 订婚
At 佛罗里达大学健康酷游九州真人, we understand that hospitalization can be an anxious time for patients and their families. Our Office of 病人 and Family Experience is here to help make your experience the very best it can be. From providing outreach and educational resources before, during and after 你们安排, to helping out-of-town patients arrange accommodations, or simply offering comfort measures and spiritual support, our team is here for you.
Please think of our patient experience associates as your health care partners— offering reassurance, information, support and compassion. 我们会帮忙的 ensure that all the needs of you and your loved ones are met, and work with your care team to exceed your expectations during every aspect of 你们安排. We also encourage you to sign up for our 患者健康门户网站. If you have any trouble with this at all, 我们很乐意提供帮助. To reach a patient experience associate, dial 904-819-4789，或电邮 patientfeedback@flaglerhospital.org.
If you are traveling from out of town for surgery, or have extended family who may need help locating hotels or services during your hospitalization, 我们很乐意提供帮助. Please contact our concierge service at 904-819-4789.
精神上的关心
Our patient and family experience office also includes a team of chaplains, who generously volunteer their time at 佛罗里达大学健康酷游九州真人, recognizing that when a physical health issue occurs, people are often affected spiritually as much as they are physically. 佛罗里达大学健康酷游九州真人 believes in the treatment of the whole person - body, mind, and spirit. 你可以了解更多 our spiritual care offerings by 点击这里.
赞美 & 担忧
的 best time to address any concern is when it happens. 如果你有问题 about your care, your service or even your food, ask questions of your 护理小组立即. We expect every member of the 佛罗里达大学健康酷游九州真人 team to exhibit our core values of Quality, Service, Integrity and Innovation to ensure every patient and their loved ones have the best possible experience 在他们逗留期间. If you are not comfortable discussing concerns with your care team, please contact the office of patient and family experience 通过调用 904-819-4789，或电邮 patientfeedback@flaglerhospital.org.
佛罗里达大学健康酷游九州真人 is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). If you wish to contact JCAHO regarding a concern you might have, or if you wish to request a public information interview, you or your legal representative may contact them at:
联合委员会
文艺复兴大道一号
伊利诺伊州奥克布鲁克街，60181
电话:
800-994-6610
传真:630-792-5636
电子邮件:
complaint@jcaho.org
Any patient or legal representative of a patient may address his/her concerns directly to the State Survey and Complaint agencies or the Board of Medicine at:
佛罗里达州医学委员会
医疗质量保证
柏树路4025号
塔拉哈西，佛罗里达州32399-3250
电话:
850-414-1976 or
888-419-3456
Agency for Healthcare 政府
马汉路2727号
塔拉哈西，佛罗里达州32308
电话:
888-419-3456
http://ahca.myflorida.com/Contact/call_center.shtml
http://floridahealthfinder.gov /
Any Medicare beneficiary or their legal representative may contact the Quality Improvement Organization (QIO) regarding quality of care issues, coverage decisions, and to appeal premature discharge. QIO可能是 联系:
QIO
Florida 医疗质量保证, Inc.
5201 W Kennedy Boulevard, Suite 900 Tampa, FL 33609
电话:
800-844-0795
病人's Bill of Rights and Responsibilities
Florida law requires that your health care provider or health 保健设施 recognize your rights while you are receiving medical care and that you respect the health care provider's or health 保健设施's right to expect certain behavior on the part of patients. 你可以索取一份 of the full text of this law from your health care provider or health 保健设施.
Click here to read a summary of your rights and responsibilities
佛罗里达大学健康酷游九州真人 Ethics Handbook
的re are times, in the course of caring for patients and their families, when ethical issues arise regarding care and/or treatment rendered. 的 佛罗里达大学健康酷游九州真人 Ethics Committee has been established to assist the clinical staff and our patients in resolving these issues. 这本手册已经被 prepared by the 佛罗里达大学健康酷游九州真人 Ethics Committee to provide staff and our community with easy access to information about the Committee. It also provides information regarding guidelines and policies that have been adopted by this institution for responding to ethical issues in the 照顾病人.
Click here to read a copy of 佛罗里达大学健康酷游九州真人's Ethics Handbook
